Frequently Asked Questions
About Us
Q: Why are your replica bags more expensive than other sellers?
A: We only produce and sell the top-quality 1:1 replica bags. We use original materials and hand-made production processes to ensure that every detail is perfectly restored.
We focus on providing customers with the best quality products, saving customers time and money, and meeting customers' most authentic needs for luxury bags.
Please imagine buying a replica bag of ordinary quality for a cheap price, and then being discovered that your bag is not the original in a social setting. This embarrassment and the trouble of returning the bag are even more annoying.
Q: Can you make sure your bag are best quality in the market?
A: Yes, we are a replica bag studio with 13 years of experience, and have accumulated the best supply chain resources and a lot of customer feedback.
More than 65% of our customers use a mixture of original bags and replica bags. They say that a high-quality replica bag that is infinitely similar to the original is truly valuable.
We deeply realize that customers need the best quality replica bags, and we only provide the best quality products. That's why we are the most professional in identifying good replica bags and bad replica bags.
Q: How can I trust you?
A: Yes, it is not easy to build trust, but I can tell you, 90% of customers are repeat customer, repeat customer are our biggest wealth.
About Shipment
Q: When will my order arrive?
A: We have strict extended QC procedure to make sure the bag of good conditon. Express transporting time is 1-2 weeks by Fedex (US) and DHL and other safe ways (EU).
Q: Can I return the product after I receive ?
A: Yes, you can. Our QC team will check every bag carefully before shipping, we accept return when quality issue happens, any problem with our products, whatsapp or email us, we will respond soon.
Due to the high value of the goods, our transportation scheme needs to ensure sufficient security, and we have bought insurance for each package.
Please understand our’s efforts to deliver the package safely and quickly.
Asking for forgives for any inconvenience. The shipping time is up to multiple factors, like the destination country, custom, weather and so on, which is really hard to control. This is what we are working on all the time to make it better and improved.
Q:How can I track the shipping status?
A:You can log in our website to check you order status, shipping tracking No. is inside, and you can check the status by www.17track.net
Q: Can you ship to my country?
A: We can ship to your country. We can ship single item samples or large orders to more than 100 countries.
Q: What express companies do you work with?
A: We are working with fast logistics/express suppliers to deliver goods to the world by air. We cooperate with major and trusted express companies, including FedEx, UPS, DHL, EMS and other express suppliers.
Q:What is the product shipping from?
A:We ship from China.
Quality Control
Q:How can you control the product quality?
A: We have the best factory sources, and we only work with suppliers with long-term stable supply and top quality. We will test the products before they are put on the shelves. Only products with stable quality and the best quality will be put on the shelves.
In addition, we will manually check the appearance and quality of the products before delivery, and we will ensure that the goods you receive are of high quality.
Customer Service
Q: Any problem I met, can I go to the customer service?
A: Yes, any problem, that is how customer service works.
Q: What time of customer service available?
A: Our customer service team will provide 12 hours x 7 days customer service on Whatsapp and 24 hours x 7 days customer service on email. You can contact us at any time via WhatsApp or email. We usually respond to messages within a few minutes. The available time is 8 am to 8 pm Beijing time.
Whole Sale/Agent
Q:How to apply for the agent?
A:You can get in touch with us on Whatsapp or Email, simple introduce yourself and your business, your name, your county, your market coverage, your contact method, your estimated monthly order quantity, your preferred products and so on, more detail more better.