Refund Policy

Valuxebuy Return & Refund Policy

20-Day Return Policy:

At Valuxebuy, we prioritize your satisfaction with every purchase. That's why we offer a 20-day return policy. To be eligible for a refund, your item must be unused and in the same condition as when you received it. It must also be in the original packaging.

Eligibility for Refund or Return:

• You are entitled to a refund or return in the following cases:
• Wrong Product Received: If you received the wrong product, please inform us promptly.
  
• Defective Product Received: If the product has defects, please notify us immediately.
• Shipping Damage: If the product is damaged during shipping, you can either opt for an exchange free of cost or contact us for a refund via email.
• Tampered Product: If the product is tampered with, please notify us immediately.
• Non-Applicable Circumstance: Please note that change of mind returns are not applicable.

Restocking Fee:

There is a 25% restocking fee applicable for every return. Additionally, you will be responsible for covering the shipping costs back to our facility.

Refunds (If Applicable):

Once we receive and inspect your return, we will notify you by email of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a few days.

Exchanges (If Applicable):

We only replace items if they are defective or damaged. If you need to exchange an item for the same one, please email us at [email protected] and await our reply. We will provide you with the address where you can return your item for exchange.

Late or Missing Refunds (If Applicable):

• If you haven’t received your refund, first check your bank account.
• Then contact your credit card company or Paypal, as it may take some time before your refund is officially posted.
• Next, contact your bank, as processing times can vary.
• If you’ve done all this and still haven’t received your refund, please contact us for further assistance at [email protected]

Sale Items (If Applicable):

All sale items are eligible for returns and refunds.We value your satisfaction and are committed to resolving any issues you may encounter. If you have any questions or concerns, please don't hesitate to contact us at [email protected]

Thank you for choosing Valuxebuy